Millennium Charles de Gaulle Hotel

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Meal served by Room service had rancid salad and smoked salmon

Comment

I recently reserved a room with you at the Millenium CDG hotel because I had an early flight the following morning (7/22/09) and planned on using their shuttle service. Although I was in the lobby at the time that I was told by the night manager to be there (5:25 A.M.) and the shuttle was supposed to arrive at 5:30, neither the receptionist nor the concierge signaled the shuttle bus (a common bus used by many of the hotels in the area) to stop. The concierge ( if that was indeed the title of the young man busy talking with a friend) seemed to find it amusing that I had missed the shuttle and told me that I could call a taxi. Since my flight was scheduled to leave at 7:15 A.M., I had little choice and the resulting taxi ride cost me 20 euros! I would warn other travelers that the hotel staff takes little resposibility for the shuttle service (not the case in other hotel where I have stayed) and that they should be sure to be outside the hotel to flag down the shuttle themselves. In all, in attitude and in service, I found the hotel lacking.